Blanchard, Kenneth H. <br/><br/>
The one minute apology : a powerful way to make things better 

 - London  Harper Collins Publishers  2004 
 - 114 p. 
<br/><br/><label>ISBN: </label>9780007160068 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Apologizing
<br/><br/><label>Dewey Class. No.: </label>158.2  / B592o 2004