TY  - BOOK
AU  - Blanchard, Kim
AU  - Ballard, Jim
AU  - Finch, Fred
TI  - Customer mania! : it's never too late to build a customer-focused company
SN  - 9788172236243
U1  - 658.812 
PY  - 2010///
CY  - New Delhi
PB  - HarperCollins Publishers India
KW  - Customer services--Management
KW  - Employee motivation
ER  -