Blanchard, Kim <br/><br/>
Customer mania! : it's never too late to build a customer-focused company 

 - New Delhi  HarperCollins Publishers India  2010 
 - 195 p. 
<br/><br/><label>ISBN: </label>9788172236243 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Employee motivation
<br/><br/><label>Dewey Class. No.: </label>658.812  / B592c 2010