TY  - BOOK
TI  - Harvard business review on customer relationship management
T2  - Harvard Business Review Paperback
SN  - 9781578516995
U1  - 658.8 
PY  - 2002///
CY  - United State America 
PB  - Harvard Business Review Paperback
KW  - Customer relations--Management
KW  - Customer relationship management
ER  -