Dixon, Matthew <br/><br/>
The effortless experience:  conquering the new battleground for customer loyalty 

 - London:  Portfolio penguin,  2013 
 - xi, 237p. 
<br/><br/><label>ISBN: </label>9780241003305 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business; Customers Loyalty; Services 
<br/><br/><label>Dewey Class. No.: </label>658  / D643e