TY  - BOOK
AU  - Barlow, Janelle
AU  - Stewart, Paul
TI  - Branded customer service: the new competifive
SN  - 978609947071
U1  - 658.812 
PY  - 2006///
CY  - India
PB  - Harpercollins
KW  - Customer services; Business names; Brand name products
KW  - Management
ER  -