TY  - BOOK
AU  - Sutton, Robert I.
TI  - Scaling up excellence: getting to more without for less
SN  - 9781847940995
U1  - 658.4013 
PY  - 2014///
CY  - London
PB  - Ramdom House
KW  - Management
KW  - Organizational effectiveness; Organizational change; Customer relations
ER  -