TY  - BOOK
AU  - Branes, Cindy; Blake, Helen; Pinder, David
TI  - Creating & delivering your value proposition: managing customer experience for profit
SN  - 9780749460907
U1  - 658.812 
PY  - 2010///
CY  - London
PB  - Kogon Page
KW  - Customer relations; Value; Value added
KW  - Mangement
N1  - With index
ER  -