Branes, Cindy; Blake, Helen; Pinder, David <br/><br/>
Creating & delivering your value proposition: managing customer experience for profit 

 - London  Kogon Page  2010 
 - xvi,213p.;ill. 
<br/><br/> With index 
<br/><br/><label>ISBN: </label>9780749460907 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations; Value; Value added<br/>Mangement
<br/><br/><label>Dewey Class. No.: </label>658.812  / B261c